Where do you get your jewellery from?
All our tiaras are handmade in the UK by jewellery designer Jenna Burne, working from her studio in the Cotswolds. You can read more about Jenna in About Us.
What is your jewellery made from?
All our tiaras are handmade from the finest materials. We use silver plated or gold plated comfort-fit bases, with gold or silver plated wire. The beads we use depends on the exact tiara in question, but include real freshwater pearls, Swarovski pearls and crystals, cast metal beads and sterling silver beads.
What’s all this about “Swarovski crystal”?
Swarovski crystal is not cut glass, nor is it naturally occurring rock crystal. Swarovski Crystal is a man made crystal, it is man made at the factory in Austria using a basic formulae perfected by Daniel Swarovski and his three sons. Swarovski crystal is more expensive than glass because of its higher density and purity. The factor that sets genuine Swarovski crystal products apart from its competitors is -and always has been – the superior quality of the cutting and polishing.
Swarovski Crystals come in over 50 different colours. Email us with “colour chart” in the title and we will email you right back with a colour chart so you can choose your colour. We’ll even send you up to 5 sample beads free if you want to be absolutely sure you get the right colour.
I’ve found a design I like, but something isn’t quite right- can I change it?
At Princess Pea we offer a large range of tiaras to suit a variety of tastes and occasions – all of which are available in silver or gold plated- please specify with your order. But maybe you have seen a Princess Pea tiara that you love but something just isn’t quite right for you; perhaps the height of the crown is too tall, or not tall enough, or perhaps you would like to introduce another colour bead to fit with your wedding theme. Why not!? We want you to have the perfect tiara for your big day. This is no problem for us- 95% of requests can be accommodated at no extra cost- providing you contact us in advance of purchase. Anything is possible – so go on- get creative!
Can I try jewelery on?
Yes! Princess Pea offers a 7 day money back guarantee- providing the products return to us in mint condition within 7 days of receipt, we will refund your purchase in full (minus postage and packing costs). (Excluding custom made tiaras).
How do I pay?
Currently we accept payment through a paypal account with your debit/credit card. Setting up a paypal account is quick and easy- all you need is your email address and card details. You will be taken to the paypal site during checkout.
How much do you charge for postage and packing?
We have a flat rate of £4.95 for postage and packing. All Princess Pea products come ribbon wrapped in recycled packaging, and are posted via royal mail first class registered delivery. Don’t forget to make sure there will be someone at home to sign for the package!
What delivery times can I expect?
All our tiaras are made to order, and take a little time to put together. But all being well, we would aim to get them you within 6 working days. If your order is especially urgent, please drop us a line and we’ll see what we can do. All our orders are sent to you royal mail 1st class recorded delivery for extra security- so make sure someone is there to sign at your delivery address.
How do I return jewellery and get a refund or replacement?
If you change your mind about your tiara, Princess Pea offers a 7 day money back guarantee- providing the products return to us in their original packaging within 7 days of receipt, we will refund your purchase in full (minus postage and packing costs), or exchange for another tiara of the same value. (Excludes custom made tiaras).
I’m looking for something completely different…If you still can’t find what you are looking for and you are interested in getting an tiara specially commissioned then please contact us with your requirements for a no-obligation quotation.
I have another question…? If you have a question that isn’t covered here, why don’t you drop contact us via email.